shipping & returns

Shipping policy

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. All online deliveries are sent using the Royal Mail/Parcelforce 2nd Class Postal service. You will receive another notification when your order has shipped. Once dispatched and in the care of Royal Mail/Parcelforce Lars & Margo Ltd cannot be held accountable for any actions or events that may cause delays to your order.

UK Shipping Rates

Orders up to

0.1KG £2.75

0.11-1.99KG £4.95

2.0-4.0KG £7.45

4.01+ FOC

International Shipping Rates

Please contact Peter on 07717002876 or by email peter@larsandmargo.co.uk for further details.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lars & Margo Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.

RETURNS POLICY

Non-consumable goods

We will accept returns of any equipment or faulty goods. Equipment or merchandise must be returned unused in its original packaging to Lars & Margo Ltd, Unit 16, Liskeard Business Park, Holman Road, Liskeard, Cornwall, PL14 3UT, United Kingdom.

Returns must be made within 14 days of purchase. Non-faulty goods must be returned at your own cost and you must provide evidence of having returned the item.

Consumable goods

Whilst we want you to be happy with your order, as coffee is a consumable good we will only replace or refund coffee if it is faulty or damaged in any way. This is subject to our assessment. Please contact us (Monday to Friday 10:00 -17:00) on 07717002876 or by email peter@larsandmargo.co.uk . We will then work with you to resolve the issue.